1. Scope
This Refund Policy applies to paid subscriptions and points-related purchases for DeepScientist (operated under the ResearAI brand).
Legal entity:
- ResearAI
- Hangzhou ResearAI Technology Co., Ltd.
- 杭州深穹智能科技有限责任公司
- Unified Social Credit Code: 91330110MAEDRM6T70
2. Baseline policy (conservative)
Except where required by applicable law, all payments are non-refundable once the billing period starts or points are granted to your account.
3. Limited refund scenarios
We may approve a refund, in whole or part, only if one of the following is verified:
- Duplicate billing caused by a system error.
- Wrongful charge caused by a confirmed backend settlement defect.
- Payment completed but service/points were never delivered due to a platform-side failure that we cannot remediate within a reasonable time.
- Other cases explicitly required by applicable consumer protection law.
4. Non-refundable scenarios
Refunds will generally not be provided for:
- Change of mind after purchase.
- Failure to use your plan or points.
- Unused daily points that reset at the next UTC 00:00 refresh.
- Expired normal points under plan/campaign expiry rules.
- Dissatisfaction with model output quality when the service functioned as designed.
- Account restrictions caused by violations of Terms or abuse policy.
- Delays or failures caused by third-party providers, local network restrictions, or user environment issues outside our direct control.
5. Points-type clarification
- Daily points are temporary daily-cycle credits and are not refundable due to non-use.
- Normal points are persistent credits that may still have plan/campaign expiry constraints.
- Consumption order is daily first, then normal; refund review is based on backend settlement and ledger records.
6. Subscription cancellation
- You may cancel renewal at any time before the next billing cycle.
- Cancellation stops future charges but does not retroactively refund prior periods.
- Benefits already granted for the active cycle remain governed by the plan rules and Terms.
7. Charge disputes and chargebacks
Before opening a bank/card chargeback, contact us first so we can investigate and resolve quickly. Fraudulent or abusive chargebacks may lead to account suspension.
8. Request process
To request review of a potential refund case, email resear.ai@gmail.com with:
- Account email
- Order/payment reference
- Timestamp and amount
- Clear issue description and supporting evidence
We typically respond within 7 business days.
9. Regional availability notice
DeepScientist is not available to users located in Mainland China. If location, regulatory, or sanctions constraints apply, we may reject purchase, suspend service, or deny renewal.
10. Related documents
- Pricing:
/pricing - Terms:
/terms - Privacy:
/privacy
This policy is for operational transparency and does not constitute legal advice.